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Frequently
Asked Questions
What special qualities
does pastel have?
Pastel is my favourite
medium for rendering the beautiful textures and softness of animals.
Clients often remark that they want to touch the soft coat of
the animal in the painting.
As a painting medium, soft
pastels have the purest form of pigment and are also regarded
as the most permanent. Pastel paintings done by Rosalba Carriera
during the 17th Century hanging in mildew-laden Venice, Italy,
are still as fresh and vibrant as the day they were painted.
The beauty of Pastels unlike other media is that their colour
brilliance is very resilient over time, as long as the surface
is protected. If properly framed, your pastel can last indefinitely.
What kind of photos
of my pet do you require?
Please post me prints
that are 10 x 15cm (4" x 6") or larger, or email me
high-resolution jpegs at 200-300 dpi. Photos should be sharp,
clear and close-up, with good colour accuracy and lighting. Please
send me a photo of your pet in a favourite pose as the main painting
reference, and ideally a few more different shots that will give
me a good impression of its features.
For tips on taking photos of your pet:
click
here
Can you do a portrait
of my dog who passed away? Im not sure if the photos are
ok?
I paint many pets that
are in loving memory. I always ask to see the photos first, before
I can confirm if they are suitable for me to work from. Ideally
they should be clear, close-up shots.
Will I have my photos
returned?
Yes, I take great care
of your photos and they will be returned to you with the finished
Portrait.
I would like to have
a group portrait of all my pets. Can you do it from separate
photos?
Yes, if the photos
of all your pets are suitable. There should be more detail to
work from. If I am not meeting your pets and taking my own photographs,
I will need to know their size relationship.
Can I give you photos
that have been taken by a professional photographer?
You need to contact
the photographer and ask for his/her permission. Otherwise it
would be a breach of copyright.
How long will it take
for you to complete my pets portrait?
Depending on workload,
the delivery period is approximately four weeks. You will be
advised of the expected delivery date once order details are
confirmed. If you have a special date request at short notice,
such as a birthday, every effort will be made to meet your request.
Christmas is the busiest period so please place your order as
soon as possible, preferably by early October.
What if Im not
happy with my pets portrait?
Rest assured. I will
send you a preview of the finished Portrait for you to approve,
prior to purchase. I am happy to make any amendments if required.
Only when you are completely happy with the finished artwork,
is payment due.
How do I order?
Please submit the initial
enquiry form and I will reply as soon as possible and answer
any questions that you may have. We can then proceed with the
order details, if you are happy to go ahead. A deposit is not
required.
How do I pay?
If you are a New Zealand
customer, payment can be made either by: bank transfer, cheque
or by credit card via Paypal. For all overseas customers, payment
can be made by credit card via Paypal.
Please do not proceed with payment until you have approved the
preview of the finished portrait.
Copyright?
The rights of all artwork
remain with the artist. Only the artist is legally able to reproduce
any artwork in any way, unless specific approval in writing is
granted.
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Phone: +64 3 572 7474
Email: vicki.jackson@paradise.net.nz
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